Dropshipping Returns & Exchanges
Returns & Exchanges
You will from time to time need to deal with returns and exchanges. Your role as a Stardust seller involves offering a helpful, professional and no quibbles customer service approach to dealing with returns and exchanges. Why A Customer May Want to Return GoodsThe most common causes for customer to wish to return or exchange garments are: · Customers may simply not be happy with the garments. · They may need to exchange the size. · The garment may be faulty · We may have sent the wrong items. Dealing With ReturnsReturns and exchanges are a nuisance especially were the mistakes are avoidable. However, regardless of how frustrated you may feel, you need to be able to assist your customer in a professional and helpful manner. We offer a no quibbles exchange policy. Simply request your customer to return the items with a note stating if they would like a refund or exchange to; Stardust 21 Elmers End Road London SE20 7ST |
