Dropshipping Returns & Exchanges

Returns & Exchanges You will from time to time need to deal with returns and exchanges. Your role as a Stardust seller involves offering a helpful, professional and no quibbles customer service approach to dealing with returns and exchanges.

Why A Customer May Want to Return Goods

The most common causes for customer to wish to return or exchange garments are:
· Customers may simply not be happy with the garments.
· They may need to exchange the size.
· The garment may be faulty
· We may have sent the wrong items.

Dealing With Returns

Returns and exchanges are a nuisance especially were the mistakes are avoidable. However, regardless of how frustrated you may feel, you need to be able to assist your customer in a professional and helpful manner. We offer a no quibbles exchange policy. Simply follow the following procedure:

· Download our returns form. Click here to download the returns form
· Complete it on behalf of your customer
· Email the form to the customer
· Ask the customer to return the goods to us with the form.

Our returns address is simply FREEPOST STARDUST (UK only).