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Terms And Conditions

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About Us

If you have any queries please contact our customer service team on 020 8289 1739. Our full contact details are as follows:

STARDUST KIDS T-SHIRTS
18 - 20 Tulse Hill
London

VAT No: 714 7668 14SW2 2TP
United Kingdom
Phone: 020 8289 1739
Email: customerservices [at] stardustkids [dot] co [dot] uk

Making A Purchase

Browse our store and add any items that you wish to buy into the shopping cart.

If you need to change the contents of your cart click on 'view cart'

If you have a discount code enter it in the coupon code box

Click on 'Checkout' and you will be asked for your name, address and credit card details.

We accept VISA DELTA, SWITCH, VISA, MASTERCARD, AMERICAN EXPRESS

You will receive an automated order confirmation. However, we may still need to contact you if there are any problems with your order.

Shipping And Handling

UK Postage

Standard Courier - £2.99 (under 1 Kg) - £4.99 (delivered within 7 working days).

Fast Courier - £6.99 (delivered within 3 working days).

Mainland Europe (EU)
£4.99 up to 1kg. Each additional Kg is charged at £2.50

Rest of World
£4.99 up to 500g. Each additional Kg is charged at £4.99


Delivery Schedule

Please allow 7 working days for UK orders or less if you select Fast Delivery.

International orders are generally received in under 14 days but may take up to a month during the Christmas period.

Personalised order take an additional 3 days.

CHRISTMAS DELIVERIES: We will be despatching orders right up to 23 December. Please be sure to order on or before 23 December to ensure you receive your gifts before Christmas. Please note that we can't avoid delays due to bad weather conditions. International orders should be placed before 25th November to ensure delivery in time for Christmas.

If possible please do not email us straight after placing an order requesting a delivery date because we receive so many emails and it takes so much time to reply to them. We would rather be spending our time packaging and sending the orders!

Back Orders

It is very rare that we run out of stock. However, if there is an item out of stock we will send you the rest of the goods and the remaining items will follow within a couple of weeks. Please note that payment will be taken at the time of the order in order to allocate the stock to you.

Tax Charges

All our prices include VAT where it is applicable.

Credit Card Security

We assure you that our site is fully secure. This is demonstarted by the gold padlock shown on the screen. When the order is placed on our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 020 8289 1739 (International +44 020 8289 1739) or fax us on or write to us at 18 - 20 Tulse Hill London VAT No: 714 7668 14 SW2 2TP United Kingdom

Privacy Policy

Stardust Kids do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Returns Policy

In accordance with the new European Consumer Rights Directive (part of UK law in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if the goods are unsuitable or faulty when you receive them then please contact us within 14 working days of receiving the goods or return them to us within 28 days. Please specify if you would like a refund or replacement.

If the goods are unsuitable then we must be able to resell the goods so if the packaging has been damaged then we may reclaim the cost of the packaging. We are not able to refund or replace personalised goods unless they are faulty as we are not able to resell them.

You will receive a refund or replacement within 14 days of returning the goods.

In accordance with the Sale of Goods Act, once worn or used and if there is an obvious fault with the item at any time within the first 6 months and it has not been caused by wear and tear or misuse we are only able to offer you a repair or an exchange. Only if we are unable to repair or exchange the goods will we offer you a refund. We will not offer a replacement, exchange or refund on any items that have been worn or used for over 6 months.

Please return the goods to 21 Elmers End Road, London, SE20 7ST. Please include a note explaining what you would like us to do. Goods are returned to us at cost to the customer. However, we will replace goods free of charge.

If goods are uncollected and returned to us we will contact you by email and by telephone. However, if you do not reply to us within 14 days your order will be returned to stock and no replacements or refunds will be issued. We are unable to process any queries relating to undelivered packages or missing items on order placed over 90 days.

If customers provide the wrong delivery address we will not be held responsible for lost packages.


Remittance Terms

Full payment is required in advance of shipping.

Website (©) 2013 DUST & STARDUST LTD, 21 Elmers End Road, London, SE20 7ST - Phone: 020 8289 1739